Moving Company Job Day Checklist

A moving company sells trust. The customer is letting strangers into their home, on the most stressful day of the year for most families, to handle every object they own. The job is physical, but the work is mostly emotional. A crew that shows up calm, prepared, and respectful wins a 5-star review. A crew that improvises wins a chargeback.

The Day Before

Most of the job day is decided the day before. Confirm the booking with the customer in the evening. Get the address, the start time, the elevator reservation if there is one, and the parking situation. Tell them what to expect: how long, how many crew, where you will park, what they should have ready.

On the truck side:

• Top off fuel
• Check tire pressure and lights
• Confirm the dolly count, hand truck count, and four-wheel cart count
• Load shrink wrap, mattress bags, TV boxes, picture boxes
• Check that the moving blankets are clean and the count is full
• Load tools: socket set, allen wrenches, screwdrivers, a level, a tape measure
• Print or pull up the job sheet, the inventory, the contract, and the route

A crew that arrives at 8am to find they are short on blankets is a crew that is going to wing it on a $4,000 couch. The truck check the night before is non-negotiable.

Arrival at the House

Park where the customer expects you. Walk in slowly, introduce by name. Do a walkthrough before you touch anything. The customer leads, and the crew lead listens and writes down.

What you are looking for on the walkthrough:

• Any pre-existing damage to floors, walls, or doorframes
• Items that are not going on the truck (very common, often missed)
• Special handling: glass, antiques, instruments, art, safes
• Stairs, narrow doorways, low ceilings, anything that will slow you down
• Pets and children, so the crew knows where to be careful

Photograph the pre-existing damage. Note it on the inventory. Show the customer the notes before you start loading. This is the single best thing you can do to prevent post-job disputes.

Loading

The loading order matters more than people think. Heavy and square goes on the bottom. Fragile and odd-shaped goes on top. Plastic bins and labeled boxes go at the back of the truck where they unload first.

Wrap before you carry, not at the truck. Wrapping a couch in the doorway means dragging an unwrapped couch through the hallway and risking the walls. Wrapping at the truck means the customer is watching their stuff bang into door frames.

Every piece of furniture gets two blankets minimum. Tables get the legs wrapped separately. Mattresses always go in bags, no exceptions. TVs go in TV boxes if you have them, double-wrapped in blankets if you do not.

On the Road

If the move is local, the truck goes straight to the destination. If it is long-distance, the driver follows the route plan and stops at the designated rest points. Tie-downs get checked at every stop. A blanket that slipped during loading is a scratched dresser at unloading.

Unloading

The crew lead does another walkthrough at the destination, this time noting which room gets which boxes. The customer says "the bedroom is upstairs, second on the right" and that becomes the route for every box marked "bedroom."

Unload heavy items first. Reassemble what you disassembled: bed frames, dining tables, anything that came apart for transport. Set up the bedroom before anything else, because the customer is going to sleep tonight and a made bed is the difference between a hard day ending well or badly.

The Final Walkthrough

Before the crew leaves, walk the truck with the customer to confirm it is empty. Walk the new house with the customer to confirm everything is where they want it. Have them sign the inventory and the completion sheet. Hand them a card with the office number for any post-move issues.

This walkthrough takes 10 minutes and is the single biggest predictor of whether you get a five-star review or a phone call from a friend of theirs next month.

How MyTeamTasks Helps

A moving company runs three to ten jobs a day, sometimes across multiple crews. A digital job checklist on every crew lead's phone means the same walkthrough happens at every house, the same loading standards apply, and the same final sign-off gets captured. The dispatcher can see at 10am whether the 8am job started on time and whether the pre-load photos got taken. Disputes get resolved in minutes instead of days because the documentation is already there.